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Kirstio
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Constantly dropping out

Hi
I am having a nightmare with virgin! My wifi constantly drops out! Like all day! Tv and everything is fine but connection on tablets/laptops is horrendous
I've rang and rang them. They never do anything to help apart from again and again taking me through the re boot!
I'm not very technical (as you can probably tell) but I've read on here about the router status! Which I've taken screen shots of but not sure how to post them for you to see?

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Kirstio
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Re: Constantly dropping out

Super Hub
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Upstream
home
Router Status
Upstream
Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 47 N/A N/A 45
Frequency (Hz) 32600000 N/A N/A 46200000
Ranging Status Success Other Other Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 49.00 N/A N/A 50.75
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0
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Kirstio
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Re: Constantly dropping out

Ok I've copied and pasted:
Network log
27/12/2016 14:22:52 GMT 27/12/2016 14:22:52 GMT Error (4) 68010302 DHCP WAN IP - ***********
27/12/2016 14:21:56 GMT 27/12/2016 14:21:56 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
27/12/2016 14:21:54 GMT 27/12/2016 14:21:54 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
27/12/2016 09:36:49 GMT 27/12/2016 09:36:49 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
26/12/2016 22:57:20 GMT 26/12/2016 22:57:20 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
26/12/2016 18:13:16 GMT 26/12/2016 18:13:16 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
24/12/2016 08:21:20 GMT 24/12/2016 08:21:20 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/12/2016 15:01:55 GMT 23/12/2016 15:01:55 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
22/12/2016 16:34:34 GMT 22/12/2016 16:34:34 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
22/12/2016 03:27:57 GMT 22/12/2016 03:27:57 GMT Error (4) 68010302 DHCP WAN IP - **********
22/12/2016 03:27:15 GMT 22/12/2016 03:27:15 GMT Error (4) 68000407 TOD established
22/12/2016 03:27:08 GMT 22/12/2016 03:27:08 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
22/12/2016 03:27:03 GMT 22/12/2016 03:27:03 GMT Notice (6) 84000510 Downstream Locked Successfully
22/12/2016 03:26:25 GMT 22/12/2016 03:26:25 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
22/12/2016 02:21:39 GMT 22/12/2016 02:21:39 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
22/12/2016 00:12:08 GMT 22/12/2016 00:12:08 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
21/12/2016 19:53:04 GMT 21/12/2016 19:53:04 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
21/12/2016 19:48:11 GMT 21/12/2016 19:48:11 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
21/12/2016 11:14:58 GMT 21/12/2016 11:14:58 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Kirstio
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Re: Constantly dropping out

Downstream:

Super Hub
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Downstream
home
Router Status
Downstream
Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 410250000 418250000 426250000 434250000 442250000 450250000 458250000 466250000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) -0.41 -0.55 -0.57 -0.48 -0.49 -0.26 -0.39 -0.24
RxMER (dB) 37.09 37.09 36.84 37.09 37.36 37.36 37.09 37.09
Pre RS Errors 11791 9249 7363 4655 1011 985 999 1051
Post RS Errors 989 329 970 978 940 950 934 988

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Kirstio
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Message 4 of 10
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Re: Constantly dropping out

Super Hub
Sign In
Upstream
home
Router Status
Upstream
Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 47 N/A N/A 45
Frequency (Hz) 32600000 N/A N/A 46200000
Ranging Status Success Other Other Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 49.00 N/A N/A 50.75
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0
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Rhysy73
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Re: Constantly dropping out

Hi

We've not had broadband for 2 days now in the Reading area.

They have no idea when the fix will be
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kotfw
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Re: Constantly dropping out

Yep same here in Sunderland. My mothers, who lives a mile away, is fine. It's completely unacceptable to be down for more than 24 hours. My current service status is now saying tomorrow at 16.05, but it said that yesterday and the day before.
No tv, broadband or phone. As long as they give me some hefty compensation for knocking everything off over the Christmas break and it's back up tomorrow, we'll be fine.
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Kirstio
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Re: Constantly dropping out

Mine isn't just today though!
It's been doing it for months!!
I've rang and rang them but they won't come out or help me
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Forum Team
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Re: Constantly dropping out

Hi Kirstio,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your equipment and all the levels are looking great at the moment. It seems to be an issue with the equipment itself. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and get this sorted fro you.

 

Speak soon! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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newpete
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Message 9 of 10
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Re: Constantly dropping out

My WiFi is the same keeps dropping out can't watch anything 

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Forum Team
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Re: Constantly dropping out

Hey newpete,

 

Thanks for joining the community Smiley Happy

 

Apologies for the wireless connection problems you're currently experiencing.

 

I wonder if you've attempted to change your operating wireless channel yet? If not would you please have a go and let us know if this helps. You'll find the instructions on our help article, changing the Virgin Media router's wireless channel .

 

Hope to hear back from you soon,

Take care.

 

 

Heather_J

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