Hi I am having a nightmare with virgin! My wifi constantly drops out! Like all day! Tv and everything is fine but connection on tablets/laptops is horrendous I've rang and rang them. They never do anything to help apart from again and again taking me through the re boot! I'm not very technical (as you can probably tell) but I've read on here about the router status! Which I've taken screen shots of but not sure how to post them for you to see?
Yep same here in Sunderland. My mothers, who lives a mile away, is fine. It's completely unacceptable to be down for more than 24 hours. My current service status is now saying tomorrow at 16.05, but it said that yesterday and the day before. No tv, broadband or phone. As long as they give me some hefty compensation for knocking everything off over the Christmas break and it's back up tomorrow, we'll be fine.
Really sorry to hear you're having trouble with your connection.
I've run a diagnostic on your equipment and all the levels are looking great at the moment. It seems to be an issue with the equipment itself. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and get this sorted fro you.
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