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dwcf
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Message 1 of 4
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Constant loss of connection

Hello,

My internet connection is dropping out frequently.

The telephone support is totally unhelpful.

This has been going on for weeks now.

Please help

I have included a trace route log.

 

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| routerlogin.net - 2 | 97 | 96 | 0 | 1 | 58 | 0 |
| cpc4-stme3-2-0-gw.5-2.cable.virginm.net - 0 | 101 | 101 | 7 | 11 | 67 | 12 |
|cdif-core-2b-xe-011-0.network.virginmedia.net - 0 | 101 | 101 | 6 | 11 | 66 | 12 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| tclo-ic-3-ae0-0.network.virginmedia.net - 2 | 97 | 96 | 10 | 14 | 70 | 13 |
| linx1.multiplay.co.uk - 0 | 101 | 101 | 10 | 14 | 59 | 13 |
| 185.97.60.1 - 0 | 101 | 101 | 11 | 15 | 70 | 13 |
| wood14.multiplay.co.uk - 23 | 53 | 41 | 10 | 14 | 31 | 28 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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dwcf
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Message 2 of 4
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Re: Constant loss of connection

Here is a trace route to viriginmedia.com as a comparison to the trace for the teamspeak server above.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| routerlogin.net - 0 | 100 | 100 | 0 | 0 | 21 | 21 |
| cpc4-stme3-2-0-gw.5-2.cable.virginm.net - 0 | 101 | 101 | 7 | 12 | 33 | 9 |
|cdif-core-2a-xe-011-0.network.virginmedia.net - 2 | 97 | 96 | 6 | 10 | 27 | 9 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
|manc-bb-1d-ae0-0.network.virginmedia.net - 2 | 97 | 96 | 12 | 22 | 97 | 31 |
|know-dcore-1b-pc1.network.virginmedia.net - 0 | 101 | 101 | 15 | 23 | 169 | 15 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
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Message 3 of 4
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Re: Constant loss of connection

Hi dwcf,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your equipment and I can see an issue with your power levels that'll need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort this out for you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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dwcf
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Message 4 of 4
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Re: Constant loss of connection

Hi Josh,

Thanks for replying.

I have responded to your pm.

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