I have been a virgin media customer since 2009, taking my connection with wherever I move. For 5 years I have had fibre in my current home.
Over the last 12 months the reliability of the connection has been diabolical. I must have at least 2 months worth of loss of service credits.
Virgin have one last chance to try and fix the problem. A problem which no one can be bothered to diagnose properly. My theory is the cable entering the property is stretching/not reliable. I live in a block of flats and can see what looks like external damage. A few engineers I have had visit claim it isn't a problem. Whilst 1 agreed with me.
Finally, how do I go about leaving virgin without paying any penalty charges as this loss of service seems more of their issue than mine.