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RFinch
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Constant disconnection for me and a friend in a 2 mile radius

Called Virgin they were not very helpful, so I will continue on here, my internet keeps disconnecting for 30 ish seconds and it happens very frequently maybe 4 to 5 times an hour. For someone who games online a lot this is very frustrating. Can anyone help? 

Thanks

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RFinch
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Re: Constant disconnection for me and a friend in a 2 mile radius

Upstream US-1US-2US-3US-4Channel Type2.0N/AN/A2.0Channel ID58N/AN/A59Frequency (Hz)39400000N/AN/A32600000Ranging StatusSuccessN/AN/ASuccessModulation16QAMN/AN/A16QAMSymbol Rate (Sym/sec)5120000N/AN/A5120000Mini-Slot Size4N/AN/A4Power Level (dBmV)37.75N/AN/A36.75T1 Timeouts5555T2 Timeouts0000T3 Timeouts0000T4 Timeouts0000

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)299000000267000000275000000283000000291000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID95678101112
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)6.787.417.277.207.026.436.195.97
RxMER (dB)37.9437.9437.9437.9438.2638.2637.9438.26
Pre RS Errors20151065211466952782941023309
Post RS Errors2862932892972782921023307
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RFinch
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Re: Constant disconnection for me and a friend in a 2 mile radius

Forgot to mention that my friend disconnects at the exact same time as me so I doubt its anything to do on our end.
Cheers
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RFinch
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Re: Constant disconnection for me and a friend in a 2 mile radius

First Time Last Time Priority Error Number Description
22/02/2017 04:49:56 GMT 22/02/2017 04:49:56 GMT Error (4) 68010302 DHCP WAN IP - **********
22/02/2017 04:49:08 GMT 22/02/2017 04:49:08 GMT Error (4) 68000407 TOD established
22/02/2017 04:48:57 GMT 22/02/2017 04:48:57 GMT Notice (6) 84000510 Downstream Locked Successfully
22/02/2017 04:48:14 GMT 22/02/2017 04:48:14 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/02/2017 04:47:14 GMT 22/02/2017 04:47:14 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/02/2017 04:46:14 GMT 22/02/2017 04:46:14 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/02/2017 04:45:14 GMT 22/02/2017 04:45:14 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/02/2017 04:44:14 GMT 22/02/2017 04:44:14 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/02/2017 04:43:14 GMT 22/02/2017 04:43:14 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/02/2017 04:42:14 GMT 22/02/2017 04:42:14 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/02/2017 04:41:31 GMT 22/02/2017 04:41:31 GMT Error (4) 67070100 DBC-ACK not received
22/02/2017 04:41:31 GMT 22/02/2017 04:41:31 GMT Error (4) 68010302 DHCP WAN IP - **********
22/02/2017 04:41:29 GMT 22/02/2017 04:41:29 GMT Warning (5) 85010200 TCS Partial Service
22/02/2017 04:40:44 GMT 22/02/2017 04:40:44 GMT Error (4) 68000407 TOD established
22/02/2017 04:40:33 GMT 22/02/2017 04:40:33 GMT Notice (6) 84000510 Downstream Locked Successfully
22/02/2017 04:39:53 GMT 22/02/2017 04:39:53 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/02/2017 04:38:53 GMT 22/02/2017 04:38:53 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/02/2017 04:37:53 GMT 22/02/2017 04:37:53 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/02/2017 04:36:53 GMT 22/02/2017 04:36:53 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/02/2017 04:35:53 GMT 22/02/2017 04:35:53 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Forum Team
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Re: Constant disconnection for me and a friend in a 2 mile radius

Hi RFinch,

Sorry about your disconnections, I'll do my best to help.

My diagnostic tests are not revealing any issues with your Hub or with the network. There's certainly no indication of connection drops, your Hub has been connected to the CMTS for a number of days. And there are no recent timeouts since the 22nd (as per those reflected in your post).

So that I can help I should like to ask a few questions:

  • Do these disconnects affect wireless or wired devices (or both)?
  • Do the Hub lights change?
  • Are any specific activities affected (gaming, downloading, streaming etc)?

Please provide as much information as you can. I need to know if this is a wireless related issue or if perhaps the Hub remains online but Internet throughput is disrupted.

Thanks for posting your Hub data though and welcome to our Community Smiley Happy

 


Jen
Forum Team



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