10 months later - speeds still shockingly slow - broadband unpredictable - the upgrade to 200MBPS has limited to me to around 15 MBPS on wifi. When i was on 70MBPS i was getting around 45/55MBPS daily without fail.
6 engineers have been out - networks have been to the cabinet - come to no avail.
I was told I would receive compensation as paying £115 per month for:
Talk eve / weekend
I have not received any follow up action. I have been messed around from the day of the upgrade. See my previous posts.
Wireless speed tests come back no more than 20MBPS - tried on numerous devious. Windows laptops 2G 5G / Mac laptop / Iphones - Ipads etc. All reveal same result. Tried all channels and re tested - no change on any.
5pm comes and internet is barely usable. No fix been offered.
I have taken 4 days off work - I have received no apology - no courtesy call once the engineer has been to see if fixed. Since we've had this upgraded so called 200mbps broadband its been a joke.
I want this fixing - I want this fixing ASAP and i want a compensation plan for all the monies paid over the last 10 months for this shocking broadband I am receiving.
I anticipate a response from somebody that can actually action a resolution. The ombudsman have advised me to work out the costings of the broadband received and charge it all back. I don't wish to do this - but I'm certainly contemplating it right now.
I currently work for Wholesale BT and I'm astonished at the lack of follow up action from the Virgin Customer Care/Call centres - the lack of action and ownership of our issue is truly appalling.
Thanks for getting in touch I am sorry to see you have been having trouble with your speeds.
I have taken a look and I can see that the seems to be some issues with slow speeds during peak times in your area, I have popped this across to networks to be investigated further and will let you know as soon as I know more.