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muzza31
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Constant Error Message 82000200 timeout log

Any advice on what's the issue would be greatly appreciated...

I'm getting constant timeout logs as follows on my SuperHub 2:

15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out
15/06/2016 08:55:09 GMT 82000200 No Ranging Response received - T3 time-out 

 

 

 

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Re: Constant Error Message 82000200 timeout log

You will need to clear the logs in the SH as the T3 error is the same error repeating itself (same timestamp). This is a known bug in the SH2 when  the log table is full the last message will repeat itself.

Are you experiencing any wired connection problems? If so, posting the hub's power levels and the refreshed logs would help.

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Re: Constant Error Message 82000200 timeout log

You will need to clear the logs in the SH as the T3 error is the same error repeating itself (same timestamp). This is a known bug in the SH2 when  the log table is full the last message will repeat itself.

Are you experiencing any wired connection problems? If so, posting the hub's power levels and the refreshed logs would help.

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muzza31
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Re: Constant Error Message 82000200 timeout log

Many thanks.  

I'll do that, and post it later on.  

How do I check the SH power levels?

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Re: Constant Error Message 82000200 timeout log

Easiest way is to follow instructions below.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting.

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Re: Constant Error Message 82000200 timeout log

Many thanks Griffin... here it is...

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 267000000 275000000 283000000 291000000 299000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 9 10 11 12 13 14 15 16
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 8.88 8.73 8.60 8.50 8.45 8.24 7.87 7.57
RxMER (dB) 38.61 38.61 38.26 38.26 38.61 38.61 38.61 38.26
Pre RS Errors 39074 31175 10633 27384 2148 1438 2036 2298
Post RS Errors 385 354 477 1006 985 397 1056 1189

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 48 N/A N/A 47
Frequency (Hz) 53700000 N/A N/A 45800000
Ranging Status Success Other Other Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 43.25 N/A N/A 43.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 5 0 0 0
T4 Timeouts 0 0 0 0

There's nothing in the network log

 

 

 

 

 

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Re: Constant Error Message 82000200 timeout log

Griffin any thoughts on the logs I posted?

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Re: Constant Error Message 82000200 timeout log

Downstream is running a tad warm, but well within VM specs, everything else looks fine.

The error counters are showing a few T3 errors but they look historical as there is nothing in the logs now.

I would have thought the @ForumTeam would have picked this thread up by now and checked your connection with their diagnostic tools.

Are you experiencing any connection issues now? If so, on a wired or wireless connection?

 

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Re: Constant Error Message 82000200 timeout log

Hi Griffin,

Thanks for coming back to me again.  I'm not sure things are right:

 

Have a look at my network log:

Network Log
First Time Last Time Priority Error Number Description
28/06/2016 08:03:22 GMT 28/06/2016 08:03:22 GMT Error (4) 68010302 DHCP WAN IP - 86.31.137.222
28/06/2016 08:02:45 GMT 28/06/2016 08:02:45 GMT Error (4) 68000407 TOD established
28/06/2016 08:02:34 GMT 28/06/2016 08:02:34 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
28/06/2016 08:02:34 GMT 28/06/2016 08:02:34 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
28/06/2016 08:02:28 GMT 28/06/2016 08:02:28 GMT Notice (6) 84000510 Downstream Locked Successfully
28/06/2016 08:01:47 GMT 28/06/2016 08:01:47 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
28/06/2016 06:45:52 GMT 28/06/2016 06:45:52 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
28/06/2016 04:14:04 GMT 28/06/2016 04:14:04 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
27/06/2016 23:10:28 GMT 27/06/2016 23:10:28 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
27/06/2016 13:03:13 GMT 27/06/2016 13:03:13 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
24/06/2016 10:50:46 GMT 24/06/2016 10:50:46 GMT Error (4) 68010302 DHCP WAN IP - 86.31.137.222
24/06/2016 10:50:11 GMT 24/06/2016 10:50:11 GMT Error (4) 68000407 TOD established
24/06/2016 10:50:01 GMT 24/06/2016 10:50:01 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
24/06/2016 10:49:56 GMT 24/06/2016 10:49:56 GMT Notice (6) 84000510 Downstream Locked Successfully
24/06/2016 10:49:17 GMT 24/06/2016 10:49:17 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
24/06/2016 08:51:10 GMT 24/06/2016 08:51:10 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
24/06/2016 04:54:55 GMT 24/06/2016 04:54:55 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
23/06/2016 21:02:25 GMT 23/06/2016 21:02:25 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
23/06/2016 05:17:23 GMT 23/06/2016 05:17:23 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4

Here's the down stream:

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 267000000 275000000 283000000 291000000 299000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 9 10 11 12 13 14 15 16
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 9.30 9.13 9.02 8.97 8.89 8.67 8.35 7.99
RxMER (dB) 38.61 38.98 38.61 38.26 38.98 38.61 38.61 38.26
Pre RS Errors 6590 5568 2694 5831 1013 410 1019 1034
Post RS Errors 294 293 1031 1011 906 314 925 917

Here's the upstream:

 

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 48 N/A N/A 46
Frequency (Hz) 53700000 N/A N/A 27400000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 42.71 N/A N/A 40.75
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 2 0 0 0
T4 Timeouts 0 0 0 0

 

 

 

 

 

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Forum Team (Retired) Adam_L
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Re: Constant Error Message 82000200 timeout log

Hi muzza31, 

 

Thanks for posting! I am sorry to learn of your issues with getting a lot of time outs inside your Hubs logs, this can be annoying I know so apologies for any trouble.

 

I have had a look over your connection from here and I can't see anything out of the ordinary, no errors or time outs inside the logs from here and all of the power levels are within the preferred ranges.

 

Are you still having these issues? If so can you please post back here with a recent copy of the Hubs logs for me to see and compare with the data I have here.

 

Speak soon, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


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Re: Constant Error Message 82000200 timeout log

Hi Adam,

 

Many thanks for your msg.  It does look like I'm still getting timeout errors.  He's the network log I've just grabbed:

Network Log
First Time Last Time Priority Error Number Description
05/07/2016 08:45:58 GMT 05/07/2016 08:45:58 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
05/07/2016 08:45:57 GMT 05/07/2016 08:45:57 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
05/07/2016 08:45:56 GMT 05/07/2016 08:45:56 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
05/07/2016 08:45:54 GMT 05/07/2016 08:45:54 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
05/07/2016 08:45:53 GMT 05/07/2016 08:45:53 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
05/07/2016 08:45:52 GMT 05/07/2016 08:45:52 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
05/07/2016 08:45:51 GMT 05/07/2016 08:45:51 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
05/07/2016 03:15:54 GMT 05/07/2016 03:15:54 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
05/07/2016 03:15:53 GMT 05/07/2016 03:15:53 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
05/07/2016 03:15:52 GMT 05/07/2016 03:15:52 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
05/07/2016 03:15:50 GMT 05/07/2016 03:15:50 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
04/07/2016 11:53:43 GMT 04/07/2016 11:53:43 GMT Error (4) 68010302 DHCP WAN IP - 86.31.137.222
04/07/2016 11:53:07 GMT 04/07/2016 11:53:07 GMT Error (4) 68000407 TOD established
04/07/2016 11:53:02 GMT 04/07/2016 11:53:02 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
04/07/2016 11:52:57 GMT 04/07/2016 11:52:57 GMT Notice (6) 84000510 Downstream Locked Successfully
04/07/2016 11:52:20 GMT 04/07/2016 11:52:20 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
04/07/2016 10:50:49 GMT 04/07/2016 10:50:49 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
04/07/2016 08:47:43 GMT 04/07/2016 08:47:43 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
04/07/2016 04:41:35 GMT 04/07/2016 04:41:35 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
03/07/2016 20:29:19 GMT 03/07/2016 20:29:19 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 48 N/A N/A 46
Frequency (Hz) 53700000 N/A N/A 27400000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 43.00 N/A N/A 40.75
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 11
T4 Timeouts 0 0 0 0

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 267000000 275000000 283000000 291000000 299000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 9 10 11 12 13 14 15 16
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 8.78 8.60 8.47 8.43 8.31 8.16 7.87 7.45
RxMER (dB) 38.61 38.61 38.26 38.26 38.61 38.61 38.61 38.26
Pre RS Errors 16516 13667 4749 11314 456 940 1031 404
Post RS Errors 281 304 913 345 340 920 1014 327

 

Upstream Burst
Req
(1) Init Maint
(3) Per Maint
(4) Adv Short
(9) Adv Long
(10) Adv UGS
(11)
Modulation Type QPSK QPSK QPSK 16QAM 16QAM 16QAM
Differential Encoding OFF OFF OFF OFF OFF OFF
Preamble Length 56 640 384 104 104 104
Preamble Value Offset 652 0 0 716 716 716
FEC Error Correction (T) 0 5 5 6 8 6
FEC Codeword Information Bytes (K) 16 34 34 78 224 78
Maximum Burst Size 0 0 0 14 255 255
Guard Time Size 8 48 48 8 8 8
Last Codeword Length Fixed Fixed Fixed Shortened Shortened Shortened
Scrambler On/Off ON ON ON ON ON ON

 

 

 

 

 

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