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dale_hough
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Connectivity

Currently using a VM Superhub 2 AC, recently, since a Win10 update I have been unable to connect to the 5G bandwidth, attempting to do so causes my computer to encounter an error and have to restart

Currently the Win10 computer is the only 1 of 3 devices able to find the 5G network that cannot connect to it 

Any help would be appreciated, or any help regarding better connectivity on the 2G bandwidth would be great as well, thank you 

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Re: Connectivity

Hi there dale_hough,

 

Sorry to hear about the connection fault experienced.

 

I'd like to help with this but I'm unable to locate your account details at the moment.

 

If using a wireless connection, it's definitely worth Changing your Virgin Media Hub's wireless channel.

 

If you'd like me to investigate further, could you respond via private message with the following information:

 

 

  • Name of the account holder
  • Home address

 

Speak soon,

 

Nat_J 


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