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chr150l34ry
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Connection speed

Hi

Joined at the weekend on the 200mb/s gamer tariff which is supposed to be unmanaged. When I ordered I asked them to test the line to see the real speed and was told it averaged 186mb/s. Have tried on a variety of devices both wireless and ethernet direct to the hub and have never had over 50mb/s. Is this normal for Virgin? My BT was supposed to be a maximum of 100mb/s but the actual speed was over 50mb/s, ie more than Virgin.

I have 14 days to decide if I want to keep it so before I send it back, does anyone have any tips on what could be wrong? I contacted support and they pinged some settings to the router which once rebooted have made no difference.

Details below, any help appreciated.

Cable Modem Status Item Status Comments

Acquired Downstream Channel(Hz)
298750000
Locked
Ranged Upstream Channel(Hz)
46200000
Locked
Provisioning State
Online

 

Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

12987500001538.9256 qam13
232275000015.538.9256 qam16
331475000015.540.9256 qam15
43067500001538.9256 qam14
52907500001538.9256 qam12
628275000015.140.9256 qam11
727475000014.538.9256 qam10
826675000014.640.9256 qam9
925875000014.640.3256 qam8
102507500001539.8256 qam7
1124275000015.140.3256 qam6
1223475000015.340.3256 qam5
1322675000015.440.3256 qam4
1421875000015.640.3256 qam3
1521075000015.840.3256 qam2
162027500001640.3256 qam1

 

Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

1346200000ATDMA42.864 qam64000005120
1439400000ATDMA42.864 qam64000005120

 

Operational Configuration General Configuration Value

Network access
Enabled
Maximum Number of CPEs
1
Baseline Privacy
Enabled
Docsis Mode
Docsis30
Config file
V42997a858765887c.cm
Primary Downstream Service Flow
SFID20545
Max Traffic Rate230000000
Primary Upstream Service Flow
SFID20544
Max Traffic Rate22000000

 

Network Log Date And Time Error Number Event Description

1970-01-01 00:01:32.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:32.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:47.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-21 12:29:47.0069020600Improper Configuration File CVC Format
2017-01-21 12:29:47.0069020700Configuration File CVC Validation Failure
1970-01-01 00:01:28.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:28.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:27.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:27.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-22 11:49:16.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-22 11:49:32.0069010200SW Download INIT - Via Config file
2017-01-22 12:01:07.0069011200SW download Successful - Via Config file
2017-01-23 03:00:00.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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jb66
Alessandro Volta
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Re: Connection speed

Your signal is wayyyy to strong. You need to call up to get a technician to sort that out
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Re: Connection speed

Hiya chr150l34ry,

 

Thanks for posting and welcome to the community.

 

My apologies that you are experiencing slow broadband speeds. I know how frustrating this can be.

 

As jb66 there is an issue with the downstream power levels signal which is too high. The correct range is between - 6 dBmv and + 10 dBmV and yours is over this. I can arrange an engineer for you to get these adjusted. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide



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jb66
Alessandro Volta
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Message 2 of 4
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Helpful Answer

Re: Connection speed

Your signal is wayyyy to strong. You need to call up to get a technician to sort that out
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Forum Team
Forum Team
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Message 3 of 4
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Helpful Answer

Re: Connection speed

Hiya chr150l34ry,

 

Thanks for posting and welcome to the community.

 

My apologies that you are experiencing slow broadband speeds. I know how frustrating this can be.

 

As jb66 there is an issue with the downstream power levels signal which is too high. The correct range is between - 6 dBmv and + 10 dBmV and yours is over this. I can arrange an engineer for you to get these adjusted. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


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chr150l34ry
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Re: Connection speed

Thanks, VM have contacted me to arrange an engineer visit (see below).
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