Sorry to hear you're having trouble with your connection.
I've located your account and I can see an issue with SNR (signal to noise ratio) on the network in your area - Ref.(F005206370). Our technicians are working to get this resolved as soon as possible and have set a review date of 6th April 2017.
Let me know if you're still having trouble past the review date and we'll check it out for you.
All the best!
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