I've had my service activated for a few weeks now and i've probably had use of my wi-fi for 3 days max. If i'm not getting the service i pay for is there a way i can just cancel ? I've tried rebooting and also called up about it and they reset it on there end and still it doesn't work. I've been charged by vodaphone from when i rang virgin and it's cost me £24, so thought i'd try leave a message on here and see if i can get help that way
Would you please include a recent copy of your Hubs logs in your response for us to compare with the data we have here. You can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in it will say 'Router Status' click there and all the information needed is inside.
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I can't log into the hub because i can't connect to it so that doesnt let me on to change the settings. The tv works fine but he wireless doesn't work and i've tried the ethernet cable and that also won't work. I have no idea what to do with it. I'm basically paying for a service i'm not getting. I've phoned up about it again and again got told to 'just reset the hub'