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AlfiAnnalyze
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Connection keeps dropping

Hey, I keep finding that our download speed keeps dropping quite drastically and it's very difficult to make use of the internet properly in our house... Anything in particular that could be causing this?
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Superuser
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Re: Connection keeps dropping

Are you using a wired Ethernet connection to the VM hub or a wireless connection? Wireless is easily disrupted by a number of external factors, so a wired test is the best way to get a true picture of what speed your line is able to achieve. It also helps to pinpoint if the issue is with the wireless or your line.

Are you seeing slow speeds all day or only at peak times (typically 4pm-11pm weekdays and weekends)? Some areas are suffering with over utilisation, which results in very slow speeds at peak times but full speed at off peak times.

If wired off peak speeds are slow then some hub stats might help.  Go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. Be careful to edit out or obscure any reference to your WAN IP in the log to protect your privacy.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take 7 - 10 days) and run checks on your line.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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AlfiAnnalyze
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Re: Connection keeps dropping

Tried this and even when wired the connection drops, happens throughout the day meaning that some of our Smart TVs do not work properly at all during the day.
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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Connection keeps dropping

Hi AlfieAnnalyze, 

Thanks for letting us know about your issues with your connection dropping, I apologise for any inconvenience caused. 

I have tested things from here and I can't see anything out of the ordinary no errors or time outs inside the Hubs logs and all of the power levels are within the preferred ranges.

Are you still having these issues? If so, please respond to me here with a recent copy of your Hubs logs for me to compare with the data we have here, you can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in it will say 'Router Status' click there and all the information needed is inside.

Also, what lights appear on the Hub when the connection drops?

Take care, 

Thanks, 

Adam.


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