Menu
Reply
  • 1
  • 0
  • 0
glockett
Joining in
111 Views
Message 1 of 2
Flag for a moderator

Connection keeps dropping on ipad

Connection keeps dropping out on my iPad and iPhone Get the message that security needs to be updated WEP (AES) - so I have done this on the router but it keeps coming up now and again?!

Any advise on what i need to do?

0 Kudos
Reply
  • 3.88K
  • 120
  • 203
Forum Team (Retired) Adam_L
Forum Team (Retired)
89 Views
Message 2 of 2
Flag for a moderator

Re: Connection keeps dropping on ipad

Hi glockett, 

Thanks for getting in touch to let us know that your connection keeps giving you the error message to update security,  I am sorry about this, I am confident I can get this sorted out for you.

I have run some diagnostics on your Hub from here and I can see that all of your power levels are within the preferred ranges and the Hubs logs look good with regards to any time outs or errors, which is great news.

With regards to the security on your Hub I have had a look and I can see that it is currently running with WPA2 - PSK (AES). This is what it should be running on. If this is still a problem for you, could you please try resetting your Hub to factory settings and let me know how you get on. If this doesn't solve the problem I will ensure a replacement Hub is sent out to you.

I look forward to hearing from you, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply