I currently have a Superhub2 and my Kindles haven't connected properly to it in about 3 years. Its not been a huge issue and I assumed it was the kindle software. I have to reboot hub which allows a few minutes of connection before it fails).I even replaced them but still the same issue. They are just the cheap standard Kindles e-readers.
I recently bought a Cubot Rainbow phone and I now have a connection issue with that. The only way it connects is by rebooting hub, using the WPS push button or making any change in the router settings. However, as soon as i go out of range, I have to go through the same process to connect. My phone however works fine with other Virgin WiFi as well as my works WiFi.
I trawled the forum and changed settings as suggested but to no avail. All other equipment (Sonos speakers, laptop, tablets, phones, TV) work perfectly.
The only electrical equipment near the hub is my TiVo box but I find it unlikely that's causing any issues.
Sorry to hear you're having trouble connecting some devices to the hub. As the other devices work fine it's not going to be a signal issue but more likely some changes in the settings to get the other devices working. I would first of all suggest changing the wireless security type in the hubs config pages (192.168.0.1) to WPA2 PSK AES as some devices have trouble with the default WPA2 Auto setting.
Thanks, I'd already tried that. I've rung virgin twice and they changed settings which initially worked for phone (but not kindles) but the problem reoccurred by the time I put the phone down. I think I might need a new hub unless you've any other suggestions?
The kindles and phone use the 2.4 GHz setting only. My old Moto G phone also only connects via 2.4GHz but that works without fail.
I have changed channels but that doesn't help. As I've said, my daughter has the same hub and that works fine as dies any other WiFi I connect to.
I'm currently finding the easiest way to connect is by pressing the WPS button on the hub which seems to make a connection but as soon as I go out of range I have to do the same to reconnect. I've yet to try my kindles on someone else's WiFi but they are completely unreliable on mine.
Just to add to that, I updated my kindles to the latest software via a usb cable but the issue remains. I've looked through the forums and this does seem to be a fairly common issue with the superhubs so would be grateful for any further advice.