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Southender
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Connection - how bad is this

what is your experience of connection - my connection was told to me for Saturday 4th Mar - Virgin told me to disconnect from BT on the 4th. Engineer came round on time - and there no connection to my house - at all.

so I have nothing - and they are saying my connection date is 30th March - how crap is that........

thought this was going to be better than BT - but it seems worse

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Re: Connection - how bad is this

Hello Southender,

Thanks for joining the community Smiley Very Happy

Sorry to hear about the delays with your install, I appreciate this is inconvenient. I've checked your account and I can see the install is scheduled for the 30th, I've tried to bring this forward but there's no availability. Please note you won't be charged until your services are active.

I really appreciate your patience, please keep in touch with us.

Thanks,

Take care.

Heather_J

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Southender
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Re: Connection - how bad is this

thanks for the reply,

one question, this is the connection to the road - or the connection to the main system. will the engineer be on site the same day to connect in to my house and install the equipment - or is this another day

the information and the letter is very inconsistent on this part

do you know

 

Paul H

 

i

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Re: Connection - how bad is this

Hello Paul,

Thanks for getting back to me Smiley Happy

I can't be sure what the engineers plan is with regards to your install, I only see the order on your account. If you call our installs team, they'll be able to speak to construction and find out more info for you.

Keep us updated.

Take care.

Heather_J

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