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Antlaw88
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Connection dropping out

Ive had issues over the last 6 months and im absolutely sick to death of it. Ive had 3 new routers and engineer visits and been told its not the router its the incomming connection. Is there problems at the moment. I have to reset my router atleast 6 to 10 times a day. Arrows on router keeps going to green then after a couple of hours of resetting it, it will go green again. Any help would be great.
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Re: Connection dropping out

Hi Antlaw88

 

Welcome to the community Smiley Happy I'm really sorry to hear that you've been experiencing problems with the broadband service for a while now. 

I've had a look into this and run some checks on your hub. Everything looks ok at the moment but the hub hasn't been on for very long. From what you've described of the light sequence this would indicate a problem.

Are you able to post the network logs for us to have a look at? (go to 192.168.0.1, don't log in, router status in top right corner).

Speak soon,

Ty


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Antlaw88
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Re: Connection dropping out

Super Hub
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Network Log
home
Router Status
Network Log
Network Log
First Time Last Time Priority Error Number Description
13/01/2017 09:28:25 GMT 13/01/2017 09:28:25 GMT Error (4) 68010302 DHCP WAN IP - #########
13/01/2017 09:27:23 GMT 13/01/2017 09:27:23 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
12/01/2017 19:13:23 GMT 12/01/2017 19:13:23 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
12/01/2017 13:27:33 GMT 12/01/2017 13:27:33 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
12/01/2017 10:06:57 GMT 12/01/2017 10:06:57 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
12/01/2017 10:01:23 GMT 12/01/2017 10:01:23 GMT Warning (5) 84020200 Lost MDD Timeout
12/01/2017 08:12:55 GMT 12/01/2017 08:12:55 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
12/01/2017 08:12:07 GMT 12/01/2017 08:12:07 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
12/01/2017 07:43:11 GMT 12/01/2017 07:43:11 GMT Error (4) 68010302 DHCP WAN IP - ##########
12/01/2017 07:42:30 GMT 12/01/2017 07:42:30 GMT Error (4) 68000407 TOD established
12/01/2017 07:42:25 GMT 12/01/2017 07:42:25 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
12/01/2017 07:42:18 GMT 12/01/2017 07:42:18 GMT Notice (6) 84000510 Downstream Locked Successfully
12/01/2017 07:42:09 GMT 12/01/2017 07:42:09 GMT Error (4) 68000409 TOD not Established
12/01/2017 07:41:57 GMT 12/01/2017 07:41:57 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
12/01/2017 07:41:57 GMT 12/01/2017 07:41:57 GMT Critical (3) 82000700 Unicast Ranging Received Abort Response - initializing MAC
12/01/2017 07:41:39 GMT 12/01/2017 07:41:39 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
12/01/2017 07:41:37 GMT 12/01/2017 07:41:37 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
12/01/2017 07:41:36 GMT 12/01/2017 07:41:36 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
12/01/2017 07:41:23 GMT 12/01/2017 07:41:23 GMT Notice (6) 84000510 Downstream Locked Successfully


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Is this any help or is it something else?

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Antlaw88
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Re: Connection dropping out

Did you get a chance to look at this for me ??
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Re: Connection dropping out

Hi Antlaw88,

 

Thanks for posting your logs! I'll sort this out while Ty is away.

 

You've got a few timeouts there, not good. I think it'd be best to send a technician to take a look at this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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