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Fidgity
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Connection cuts every 5 minutes

Hey, I am having an issue where my internet cuts out every 5 mimutes, amd takes almost 2 minutes to reconnect. Its extremely frustrating and has been happening all day. Please advise how I can fix this right away.
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turkishann
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Re: Connection cuts every 5 minutes

Mine took half an hour to reconnect last night! 

 

Customer services have tried fobbing me off, saying there is nothing wrong with it now! I am disgusted with virgin 

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turkishann
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Re: Connection cuts every 5 minutes

just made a formal complaint again the internet is slow again this morning

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Re: Connection cuts every 5 minutes

Hi Fidgity,

 

Welcome to the forum and sorry to hear you're getting disconnections, I've just checked your connection from here and can see that your downstream power levels are too high which will cause issues with speed as well as intermittent drop outs. We'll have to get a technician out to adjust this and I've just sent you a private message to arrange the best time. To view your private messages just click the envelope at the top of the page. 


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