I had to login to concur. I don't intend to hijack the thread because they belong in a separate post, but I can add that I do have a PC running Windows 10 but it is connected via ethernet cable so it has been unaffected by the issues others have. I notice I have received the silent KB update they released to combat the connectivity issues.
My own connectivity issues have been on wireless devices - laptop, phones, tables. I'm told the lights were noticeably flashing but don't know which ones. I've power-cycled the SuperHub by unplugging everything and also done a pinhole reset. That was only 25 minutes ago so I can't say if it helps or not.
If a Super User / Mod would like upstream/downstream logs then feel free to ask, but I'm not sure if they're of any use after a reset.
@melloorr where are you (roughly) located? I'm in Leicester.
Hi, just to let you know I have had this problem for about a year on-and-off (literally...) but I'm an Apple-only house. I have a feeling that the Windows 10 excuse gets rolled out too often and conveniently (as it did on one of my recent webchats with CS. Something is going on, but it seems no one is stepping up to sort it out. Dont want to hijack so I'll start my own thread.
Starting to experience the same issues here as well now.
SH2 ac (Hardware version 1.03 and software V1.01.11) on the Virgin Vivid 200 service. Broadband only. No TV or Phone.
Wired capacity has maintained and is excellent, but wireless performance on 2.4GHz is now nonexistent.
Still good performance on the 5GHz wireless network, and therefore appears unaffected thus far.
As others before me, have tried soft/hard reset and every configuration imaginable. I've used Wi-Fi Analyser to see what channels are free in my area and experimented here too. When i'm sat next to the router, the signal strength will go from -30dBm for a few seconds to then not being received at all. It then just flicks between the two every 10 seconds or so as if it's switching on and then off again. This is within channels that no other Wi-Fi is being received. (I.e it's own free channels) where other networks on other channels appear steady.
On the rare occasion it will report as connected but the connection is un-usable.
Managed to get it to complete a speed test once. Download speed of around 1.5Mpbs....on the 200Mbps service.
Have multiple devices connected across 2.4GHz and 5GHz so can't disable just the 2.4GHz. (Chromecast for example)
A thought: Could i be selecting channels that appear free, but someone else may be using them and just not broadcasting their SSID? i.e they would not show up on WiFi Analyser despite potentially still broadcasting?