Menu
Reply
  • 17
  • 0
  • 1
Charlie9325
Tuning in
224 Views
Message 1 of 7
Flag for a moderator

Connection Lost Again

Previously posted about connection dropping with engineer calling and replacing Hub fro 2 to 2ac almost two weeks ago.
Since then there has been a couple of dropouts only lasting a minute or two
Last night It was down for over 2 hours and came back about 1.00am.
Tried this morning and despite rebooting and both Ethernet and WiFi have zero uploads
I said In my previous post that it was no use in having the fastest broadband with unreliable connection more so now that I have outlayed for Amazon Prime and not getting the benefit from it
150 retention will be getting a call tomorrow with the ultimatum, sort it or I will be cancelling all Virgin Media TV, Phone and Broadband. You get the impression that they are doing you a favour letting you have their services
0 Kudos
Reply

Helpful Answers
  • 3.88K
  • 120
  • 203
Forum Team (Retired) Adam_L
Forum Team (Retired)
346 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Connection Lost Again

Hi Charlie9325, 

Thanks for the post! I am sorry to hear that you've had troubles with broadband dropping, I apologise for any inconvenience caused.

I have tested things from here and I can see that everything looks great, no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, please respond to me here with a recent copy of your Hubs logs for me to compare with the data we have here. You can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in it will say 'Router Status' in the top right hand corner. Click there and all the information needed is inside.

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply

All Replies
  • 3.88K
  • 120
  • 203
Forum Team (Retired) Adam_L
Forum Team (Retired)
347 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Connection Lost Again

Hi Charlie9325, 

Thanks for the post! I am sorry to hear that you've had troubles with broadband dropping, I apologise for any inconvenience caused.

I have tested things from here and I can see that everything looks great, no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, please respond to me here with a recent copy of your Hubs logs for me to compare with the data we have here. You can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in it will say 'Router Status' in the top right hand corner. Click there and all the information needed is inside.

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 17
  • 0
  • 1
Charlie9325
Tuning in
165 Views
Message 3 of 7
Flag for a moderator

Re: Connection Lost Again

Adam

Contacted 150 and went over the problems again. None of these could be located and I was told that another Hub would be sent out. I was asked to contact again when there was no broadband as this was the only way to find out what the problem was. Half an hour after my call it dropped again so I called 150 only to be put on hold for 15 minutes then the call was cut off. This happened three more times that evening. I gave up after the fourth attempt. The replacement Hub sent to replace the replacement arrived and I set it up and it was activated Friday 16th. 

I haven't been on line much but checking my Broadband Quality Monitor it registered 20% to 40% packet loss on Sunday 18th 10.00am to 1.00pm then again 5.00pm to 9.00pm.

I have cut and paste Network Log as requested

 

Network Log

First Time Last Time Priority Error Number Description
21/12/2016 11:59:04 GMT 21/12/2016 11:59:04 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
21/12/2016 00:29:15 GMT 21/12/2016 00:29:15 GMT Warning (5) 66050310 Auth Success - Web login successful.
21/12/2016 00:28:49 GMT 21/12/2016 00:28:49 GMT Warning (5) 66050300 Auth Fail - Web login failed.
21/12/2016 00:28:22 GMT 21/12/2016 00:28:22 GMT Warning (5) 66050300 Auth Fail - Web login failed.
21/12/2016 00:28:10 GMT 21/12/2016 00:28:10 GMT Warning (5) 66050300 Auth Fail - Web login failed.
21/12/2016 00:27:50 GMT 21/12/2016 00:27:50 GMT Warning (5) 66050300 Auth Fail - Web login failed.
17/12/2016 19:59:06 GMT 17/12/2016 19:59:06 GMT Warning (5) 66050310 Auth Success - Web login successful.
17/12/2016 10:24:40 GMT 17/12/2016 10:24:40 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
17/12/2016 10:24:17 GMT 17/12/2016 10:24:17 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
17/12/2016 10:24:00 GMT 17/12/2016 10:24:00 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
17/12/2016 10:22:37 GMT 17/12/2016 10:22:37 GMT Warning (5) 66050310 Auth Success - Web login successful.
17/12/2016 10:21:50 GMT 17/12/2016 10:21:50 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
17/12/2016 10:20:55 GMT 17/12/2016 10:20:55 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
17/12/2016 10:20:52 GMT 17/12/2016 10:20:52 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
17/12/2016 10:20:04 GMT 17/12/2016 10:20:04 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
17/12/2016 10:17:31 GMT 17/12/2016 10:17:31 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
17/12/2016 10:16:50 GMT 17/12/2016 10:16:50 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
16/12/2016 16:29:23 GMT 16/12/2016 16:29:23 GMT Error (4) 68010302 DHCP WAN IP - ********
16/12/2016 16:28:52 GMT 16/12/2016 16:28:52 GMT Error (4) 68000407 TOD established
16/12/2016 16:28:41 GMT 16/12/2016 16:28:41 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post your WAN IP address in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
  • 17
  • 0
  • 1
Charlie9325
Tuning in
164 Views
Message 4 of 7
Flag for a moderator

Re: Connection Lost Again

1

http://www.thinkbroadband.com/ping/share/59850839fe81807ae60127454e0f3911-18-12-2016.html

Ping Monitor 

0 Kudos
Reply
  • 6
  • 0
  • 0
leedshippriest
Joining in
136 Views
Message 5 of 7
Flag for a moderator

Re: Connection Lost Again

Connectivity has been utter tripe all this week (I decided it would be wrong to use the profanities I had intended)

According to Virgin it's a Windows 10 upgrade issue, and they are working on it

Really ?

Is it really just Windows related ? Add if so how long does it take to fix ? 

And if its Windows related how come ALL our mobiles connect then lose connection ? Iphone and Samsungs alike

Come on Virgin, time to stop believing the garbage Richard Branson speaks

 

 

0 Kudos
Reply
  • 1
  • 0
  • 0
CliveLaw
Joining in
117 Views
Message 6 of 7
Flag for a moderator

Re: Connection Lost Again

My connection has been intermittent all week but today I get home late from work and there's no connection whatsoever. Checked the service status which mentioned about the windows update causing outages but reading the thread that's posted in the service status report mentions that windows has already put out a patch. I checked my update history and it appears I have that patch installed already so surely can't be a windows problem. Also the service status said an engineer had been despatched.... surely if it's a windows problem then there's not a lot an engineer can do, right?
I have no connection to my wired up(Ethernet connected) PC and no connection to either of my apple product via wireless. I have no way of getting into my hub settings to check logs
0 Kudos
Reply
  • 5
  • 0
  • 0
karen39
Joining in
85 Views
Message 7 of 7
Flag for a moderator

Re: Connection Lost Again

we are not on windows 10 but windows 8 and it is been going on and off all week

0 Kudos
Reply