A couple of weeks ago I was given a new router when your engineer found that the reason I was getting very low speeds was becuase my old router was trying to update itself but couldn't.
I noticed the new router would drop connection every now and then but it wasn't too bad at first - now
it is dropping every 5 or 10 minutes (today has been the worst). This happens whether I use wireless or ethernet. Is this being caused by a problem in the Teeside area or is it at my end again? Could you look into it for me - I'll post my Download/Upload here as it is usually asked for.
hiya @_m_i_c_k_ when you check the downstream is only just showing 1 locked? or does it jump around between 1 locked and possible all locked
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It's really weird this. It will work for a few days then all of a sudden it will constantly keep dropping connection. Did it a few times yesterday then cleared up. Then started doing it again about midnight last night and by 2am it wouldnt work at all so I gave up on it. Put it on again this morning and it still wouldnt work for about 25 minutes. It's working at the minute. As stated earlier it is jumping from 1 download channel locked to all being locked.
I've had another look at your account for you and I can see that there is an SNR fault raised for the area, under the reference of F004732295, with a review date of 13/09/2016. This is known to cause intermittent connection. However, it's worth knowing that this was only recently raised. Therefore, the issues you were experiencing at the time of your last post seem to be independent from this.
I've checked the equipment levels and there does also appear to be an issue with the modem SNR upstream itself.
I have sent you a private message for us to chat about this some more. You can locate my message by clicking on the envelope icon near the top right corner of the Community page.
Thanks for letting us know that you've started getting time outs again, I apologise for any troubles incurred.
I have run some tests on your connection from this side and I can't see anything out of the ordinary no errors or time outs inside the Hubs logs and all of the power levels are within the preferred ranges.
Are you still having these issues? If so please respond to me here with a recent copy of your Hubs logs for me to compare with the data we have here.
Also, when the connection drops what does the Hubs light sequence indicate?
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