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hangilalan13
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Connecting to sky Q

Hi all
Today I had sky installed but still have and want to keep my Virginia broadband but the sky Q won't connect to my Virgin broadband
The sky engineer said it was something to do with the router but couldn't tell me what

Can anyone help
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Superuser
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Re: Connecting to sky Q

Are you trying to connect by direct Ethernet cable or wifi?

Which Virgin Media hub? If Hub 3.0, it may be worth separating the two wifi bands to control which band the Sky Q is attempting to connect to.

https://www.sky.com/help/articles/connecting-your-sky-q-box-to-your-broadband-router

Have you reviewed the Sky help pages as this is a Sky issue?

 

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bjq1972
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Re: Connecting to sky Q

I've not upgraded to Sky Q yet, but there is no reason why it wouldn't work - but from reading the Sky forums some installers are not as competent than others.

Take a look at this and you may find a solution:-

http://www.expertreviews.co.uk/tvs-entertainment/pvrs/1404726/how-to-fix-sky-q-connectivity-problems

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