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jturton256
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Complete Loss of Broadband

Hi, 

Since about 8:00pm GMT our broadband went off, so we reset the router and it came back on for a couple of minutes and then went off again.

Sometimes we get the internet for about 10 mins before it just drops or we can reset it and get zero internet.

Can anyone help please?

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Re: Complete Loss of Broadband

Hey jturton256,

Thanks for joining, hope you're well Smiley Happy

Sorry to hear about your recent loss of service, I know it's inconvenient when this happens. I've checked your connection and I can see that you're back up and running but I did notice that all of your power levels are out of range, on the up and the downstream.

I'll need to arrange for an engineer to call around to resolve this. I'll drop you a PM (purple envelope, top right) to arrange a visit.

Talk soon,

Take care.

Heather_J

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