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Registered: ‎14-03-2017
Message 1 of 4 (105 Views)

Compensation for broadband bad service

Been without broadband all day and always getting slow service. Have been told today by telephone helpline that there has been a known fault in this area for some time and that it will not be fully resolved until 19th April. He said we would be compensated but couldn't give details. Pay a fortune for this service. Not happy. Any advice on getting compensation?

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Message 2 of 4 (62 Views)

Re: Compensation for broadband bad service

I have never done this, but I think you have to get the fault reference number for the known fault then quote this to the people who deal with billing. I would have thought that this should be possible via calling 150.
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Message 3 of 4 (53 Views)

Re: Compensation for broadband bad service

Ok, thank you.
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Message 4 of 4 (28 Views)

Re: Compensation for broadband bad service

Hello Pensam,

Thanks for getting in touch Smiley Happy

Sorry to hear about the fault in your area, I completely appreciate these faults can be frustrating. Checking your area I can see fault: F004976369 is present and being reviewed on the 19th April. I'm going to send you a PM (purple envelope, top right) with more info.

Speak with you very soon,

Take care.

Heather_J

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