Been without broadband all day and always getting slow service. Have been told today by telephone helpline that there has been a known fault in this area for some time and that it will not be fully resolved until 19th April. He said we would be compensated but couldn't give details. Pay a fortune for this service. Not happy. Any advice on getting compensation?
I have never done this, but I think you have to get the fault reference number for the known fault then quote this to the people who deal with billing. I would have thought that this should be possible via calling 150.
Sorry to hear about the fault in your area, I completely appreciate these faults can be frustrating. Checking your area I can see fault: F004976369 is present and being reviewed on the 19th April. I'm going to send you a PM (purple envelope, top right) with more info.
Speak with you very soon,
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