Menu
Reply
  • 6
  • 2
  • 0
Gab
Tuning in
400 Views
Message 1 of 34
Flag for a moderator

Cannot read work email (office365) on underground wifi

Hello,

When i am on the underground wifi network via my cell phone, i cannot read my work email.

Its a usual corporate setup with office365 (microsoft).

Login is on https://login.microsoftonline.com and that works fine, then it goes to https://mycompany.my.sharepoint.com/personal which works fine too.

Then to read the actual mail, it redirects you yet again to https://outlook.office.com/owa/ and now THAT throws in an error!

This subdomain is not working on the network, i tried many times.

Outlook.office.com throws the error "domain name not resolved" and i am unable to read my work email.

Pretty sure many IT people have this issue. The domain works fine on any other network so is a problem on your end.

Can you fix it?

Thanks,
0 Kudos
Reply

Helpful Answers
  • 6
  • 2
  • 0
Gab
Tuning in
737 Views
Message 3 of 34
Flag for a moderator
Helpful Answer

Re: Cannot read work email (office365) on underground wifi

It is a samsung sgs5.

I dont think is a matter of phone tho as it fully works on my mobile network or on my wifi at home anyway.

Thanks,
Gab
0 Kudos
Reply
  • 8.26K
  • 236
  • 341
Forum Team (Retired) Mat_H
Forum Team (Retired)
727 Views
Message 4 of 34
Flag for a moderator
Helpful Answer

Re: Cannot read work email (office365) on underground wifi

Thanks for letting me know Gab Smiley Happy


Is it possible for you to access the email via an app to see if this works?

 

Let me know how you get on.


Thanks,
 

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 8.26K
  • 236
  • 341
Forum Team (Retired) Mat_H
Forum Team (Retired)
659 Views
Message 6 of 34
Flag for a moderator
Helpful Answer

Re: Cannot read work email (office365) on underground wifi

Hi Gab,

 

I've just tried to open this fro my side and the page couldn't load. Now I'm not sure if this is the same for everyone so I'll open it to our community to see if they have the same issue?

 

I also tried outlook.office.com and that didn't load either? Are you able to access this if you Google Hotmail and follow the link from there?

 

Let me know as soon as you can.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 6
  • 2
  • 0
Gab
Tuning in
647 Views
Message 8 of 34
Flag for a moderator
Helpful Answer

Re: Cannot read work email (office365) on underground wifi

https://www.dropbox.com/s/2ky5ehpxdywxzs4/Screenshot_20**:**:**:**:**:**.png?dl=0

Cannot post dropbox links. Its a screenshot of my phone on the tube
0 Kudos
Reply

All Replies
  • 8.26K
  • 236
  • 341
Forum Team (Retired) Mat_H
Forum Team (Retired)
372 Views
Message 2 of 34
Flag for a moderator

Re: Cannot read work email (office365) on underground wifi

Hi Gab,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having this issue. I want to get this all sorted for you. Can you let me know what phone you're using? Looking forward to hearing about this.

 

Thanks,

 

Mat

 

 


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 6
  • 2
  • 0
Gab
Tuning in
738 Views
Message 3 of 34
Flag for a moderator
Helpful Answer

Re: Cannot read work email (office365) on underground wifi

It is a samsung sgs5.

I dont think is a matter of phone tho as it fully works on my mobile network or on my wifi at home anyway.

Thanks,
Gab
0 Kudos
Reply
  • 8.26K
  • 236
  • 341
Forum Team (Retired) Mat_H
Forum Team (Retired)
728 Views
Message 4 of 34
Flag for a moderator
Helpful Answer

Re: Cannot read work email (office365) on underground wifi

Thanks for letting me know Gab Smiley Happy


Is it possible for you to access the email via an app to see if this works?

 

Let me know how you get on.


Thanks,
 

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 6
  • 2
  • 0
Gab
Tuning in
362 Views
Message 5 of 34
Flag for a moderator

Re: Cannot read work email (office365) on underground wifi

No that is not possible - just fix it so i can load https://outlook.office.com/owa/ on that network.

Can anyone else try to open that link? It should give a microsoft login page

Thanks
0 Kudos
Reply
  • 8.26K
  • 236
  • 341
Forum Team (Retired) Mat_H
Forum Team (Retired)
660 Views
Message 6 of 34
Flag for a moderator
Helpful Answer

Re: Cannot read work email (office365) on underground wifi

Hi Gab,

 

I've just tried to open this fro my side and the page couldn't load. Now I'm not sure if this is the same for everyone so I'll open it to our community to see if they have the same issue?

 

I also tried outlook.office.com and that didn't load either? Are you able to access this if you Google Hotmail and follow the link from there?

 

Let me know as soon as you can.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 6
  • 2
  • 0
Gab
Tuning in
327 Views
Message 7 of 34
Flag for a moderator

Re: Cannot read work email (office365) on underground wifi

Look, u keep asking me the same thing over and over. If u cannot load it then is an error of the virgin network. Period..

I can load all urls fine on other connections

This is what i get in the underground : https://www.dropbox.com/s/2ky5ehpxdywxzs4/Screenshot_20**:**:**:**:**:**.png?dl=0

It seems ur dns server does not resolve at all outlook.office.com and if yhats the case then i cannot check my work emails on the virgin network. Too bad but i will survive.

Thanks
Gabrio
0 Kudos
Reply
  • 6
  • 2
  • 0
Gab
Tuning in
648 Views
Message 8 of 34
Flag for a moderator
Helpful Answer

Re: Cannot read work email (office365) on underground wifi

https://www.dropbox.com/s/2ky5ehpxdywxzs4/Screenshot_20**:**:**:**:**:**.png?dl=0

Cannot post dropbox links. Its a screenshot of my phone on the tube
0 Kudos
Reply
  • 6
  • 2
  • 0
Gab
Tuning in
319 Views
Message 9 of 34
Flag for a moderator

Re: Cannot read work email (office365) on underground wifi

Help for your network people

Outlook.office.com resolves to 132.245.211.242
0 Kudos
Reply
  • 8.26K
  • 236
  • 341
Forum Team (Retired) Mat_H
Forum Team (Retired)
317 Views
Message 10 of 34
Flag for a moderator

Re: Cannot read work email (office365) on underground wifi

Thanks for the reply Gabrio.

 

I'll move this to our email board to see if our team can help look into this for you Smiley Happy

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply