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user1234567890
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Cannot log into Superhub after reset

I have a VMDG480 superhub (its pretty old..)  I di a soft reset last week but now I cannot log in even after trying a factory reset with a pin, various power on/off etc. Specifically I cannot log in with the changeme password or the password I reset.  I need to do this to change my wireless passwords, block some domains etc. Can someone please advise

Thanks

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Forum Team (Retired) Adam_L
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Re: Cannot log into Superhub after reset

Hi user1234567890, 

Thanks for letting us know about your issues with not being able to log into your router after a reset, I apologise for any inconvenience.

I have run some checks from here and I can see that all of your downstream power levels are too high and your upstream power levels are too high also. An engineer will need to attend in order to resolve this for you.

I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'l get this sorted for you.

Take care, 

Thanks, 

Adam.


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