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Loosecanons
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Cannot connect after Windows 10 upgrade

Hi,

 

I have upgraded to Windows 10 at the weekend.

I think it's too much of a coincidence that  I can no longer connect to my Super Hub Router  via the Ethernet cable since this upgrade. It worked once or twice but I randomly lost my broadband three times. The status lights are lit and flashing at both ends but now the PC cannot detect a wired network at all.

 

in the meantime I have connected via wireless.

 

It can't be an issue with the router because hardware connected via the Homeplug network is working fine

 

Is anyone aware of any issues as I am tempted to roll back to Windows 7?

 

thanks


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Manj
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Message 2 of 11
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Re: Cannot connect after Windows 10 upgrade

Just update driver check on YouTube
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Manj
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Message 2 of 11
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Re: Cannot connect after Windows 10 upgrade

Just update driver check on YouTube
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Loosecanons
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Message 3 of 11
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Re: Cannot connect after Windows 10 upgrade

Hi,
thanks for the advice.
I will try to update the driver although I think they are all up to date.
After searching the same issue on the internet this is a common problem and could be down to out of date drivers or even a Firewall issue. I checked my network connections and my network adapter had been disabled for some reason. (search for 'view network connections' in Win 10)
I have enabled it for now so will see how it goes.

thanks
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Message 4 of 11
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Re: Cannot connect after Windows 10 upgrade

Hi Loosecanons,

 

I'm afraid this is a common issue with Win 10 and Win 8.1. So far we've found the best way to fix it is to either roll back or update the drivers of your network card. I'd recommend doing this by getting the drivers from the manufacturers website rather than getting windows to automatically update as this can often get the wrong one. 

I hope this helps and let us know how you get on. 


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capnjack50
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Message 5 of 11
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Re: Cannot connect after Windows 10 upgrade

i have the same issue  i went through the virgin help and the nice man on the phone said it is a computer issue  ...what an idiot he wanted to charge me to fix it  ....i rolled back to windows seven and no problem  .....so virgin need to make a fix or i will try another  isp 

 

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capnjack50
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Message 6 of 11
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Re: Cannot connect after Windows 10 upgrade

not exactly encouraging is it 

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Re: Cannot connect after Windows 10 upgrade

Hi Capnjack50,

 

This issue is caused by a bug on both Windows 8.1 and now a similar one on 10. This causes the network card to drop it's connection to the internet but keep connected to the LAN. This isn't on us to fix but Windows. Until they do I suggest rolling your drivers back. 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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ConfusedSN
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Message 8 of 11
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Re: Cannot connect after Windows 10 upgrade

I have the same issue when I upgraded to Windows 10, worked for a little while then internet stopped when we went back to it. Message on task bar said 'limited connection' and wouldn't load anything.

My daughter's 8.1 laptop works great with it.

We are both using wireless connections.

I have had to go back to Windows 7, without internet the computer was useless.

 

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ConfusedSN
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Message 9 of 11
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Re: Cannot connect after Windows 10 upgrade

How do I 'roll back my drivers'? I am using Win 7 as 10 wouldn't connect.
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ilike2burnthing
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Re: Cannot connect after Windows 10 upgrade

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