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Honza07
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Message 1 of 15
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Cannot access website: https://wizzair.com

Hi there,
for two weeks I'm not able to access to Wizz Air website. On mobile data is everything fine, but for some reason doesn't work on Virgin router.

I did tracert

Tracing route to www.wizzair.com [216.146.46.10]
over a maximum of 30 hops:

  1     4 ms     6 ms     3 ms  routerlogin.net [192.168.0.1]
  2    11 ms    11 ms    11 ms  10.165.96.1
  3    14 ms    11 ms    10 ms  croy-core-2b-xe-012-0.network.virginmedia.net [8
1.96.226.93]
  4     *        *        *     Request timed out.
  5    20 ms    17 ms    14 ms  nrth-ic-1-ae1-0.network.virginmedia.net [62.254.
42.218]
  6    17 ms    21 ms    18 ms  m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162
]
  7    18 ms    18 ms    17 ms  ae-11.r24.londen12.uk.bb.gin.ntt.net [195.66.224
.138]
  8   116 ms   111 ms   113 ms  ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.1
8]
  9   113 ms   113 ms   113 ms  ae-1.r25.nycmny01.us.bb.gin.ntt.net [129.250.3.2
07]
 10   111 ms   120 ms   112 ms  ae-9.r22.asbnva02.us.bb.gin.ntt.net [129.250.2.1
49]
 11   111 ms   113 ms   117 ms  ae-1.r05.asbnva02.us.bb.gin.ntt.net [129.250.2.2
0]
 12   115 ms   113 ms   117 ms  xe-0-3-0-14.r05.asbnva02.us.ce.gin.ntt.net [168.
143.97.146]
 13   114 ms   114 ms   113 ms  redirector1.dynect.net [216.146.46.10]

Trace complete.

I tried reset router to factory default, but doesn't help either.

Any ideas?

Thank you

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fatblokefletch
Well-informed
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Message 2 of 15
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Re: Cannot access website: https://wizzair.com

No help to you, but it all works on my VM connection

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Andrew-H
Fibre optic
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Message 3 of 15
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Re: Cannot access website: https://wizzair.com

Does it work for you in modem mode?

***********************************

These are just my opinions. Feel free to completely ignore my advice. The above message may contain sarcasm (if you can't find it, you're not looking hard enough)
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legacy1
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Message 4 of 15
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Re: Cannot access website: https://wizzair.com

Do tracert wizzair.com not tracert www.wizzair.com as the www. Give a different IP to the IP you need for wizzair.com.

Of course the IP at wizzair.com dose not allow ping so use this
http://simulatedsimian.github.io/tracetcp_download.html
tracetcp wizzair.com:443

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Honza07
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Message 5 of 15
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Re: Cannot access website: https://wizzair.com

@Andrew-H  Yes it does


@legacy1

C:\Windows\system32>tracetcp wizzair.com:443

Tracing route to 91.185.164.145 on port 443
Over a maximum of 30 hops.
1       5 ms    4 ms    6 ms    192.168.0.1     [routerlogin.net]
2       13 ms   11 ms   15 ms   10.165.96.1
3       12 ms   18 ms   15 ms   81.96.228.157   [croy-core-2a-xe-013-0.network.v
irginmedia.net]
4       12 ms   18 ms   13 ms   81.96.226.10    [croy-core-2b-ae1-0.network.virg
inmedia.net]
5       *       *       *       Request timed out.
6       *       *       *       Request timed out.
7       23 ms   35 ms   49 ms   62.254.84.70    [telw-ic-4-ae0-0.network.virginm
edia.net]
8       25 ms   25 ms   25 ms   195.66.224.145  [lonir1-xe-2-0-1-0.sgns.net]
9       25 ms   24 ms   42 ms   62.73.137.142   [lonir2-xe-2-0-0-0.sgns.net]
10      24 ms   25 ms   52 ms   62.73.137.150   [wokir3-xe-2-1-1-0.sgns.net]
11      33 ms   27 ms   29 ms   176.62.131.251
12      *       *       *       Request timed out.
13      *       *       *       Request timed out.
14      *       *       *       Request timed out.
15      *       *       *       Request timed out.
16      *       *       *       Request timed out.
17      *       *       *       Request timed out.
18      *       *       *       Request timed out.
19      *       *       *       Request timed out.
20      *       *       *       Request timed out.
21      *       *       *       Request timed out.
22      *       *       *       Request timed out.
23      *       *       *       Request timed out.
24      *       *       *       Request timed out.
25      *       *       *       Request timed out.
26      *       *       *       Request timed out.
27      *       *       *       Request timed out.
28      *       *       *       Request timed out.
29      *       *       *       Request timed out.
30      *       *       *       Request timed out.
Trace Complete.

 

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Forum Team
Forum Team
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Message 6 of 15
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Re: Cannot access website: https://wizzair.com

Hi Honza07,

Really sorry about your site access issue. Thanks too for providing those trace routes. They both resolve successfully and don't indicate any issue. My comparison trace from here takes an identical route to your first trace (from hop 6 onwards).

I'd like to know more please about what you've tried. If you haven't already done so please try:

  • Using a different browser.
  • Using a different pc or laptop.
  • Ensure your pc security software isn't blocking the connection.

Also, what happens when you attempt to browse to that site? Do you get an error message or does the page fail to load?

Awaiting your reply so we can help further Smiley Happy

 


Jen
Forum Team



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Honza07
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Message 7 of 15
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Re: Cannot access website: https://wizzair.com

Hi Jen_A

I tried every single options (different pc/mobile, browser, switch off antivirus and firewall) nothing works through Super Hub in router option.

If I switch Super Hub to modem option then it works normally.

At this moment, if I tried attempt to wizzair I get "The connection has timed out"

Thank you for your kind reply

Jan

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Message 8 of 15
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Re: Cannot access website: https://wizzair.com

Hi Jan,

This is most strange. Would you try one more thing for me please? Reset your Super Hub 2 to factory default settings and let me know whether or not that makes any difference?

Thanks,


Jen
Forum Team



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Blacktip69
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Message 9 of 15
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Re: Cannot access website: https://wizzair.com

Did you manage to get this issue resolved as I am seeing this in a friends house also.

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Andrew-H
Fibre optic
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Message 10 of 15
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Re: Cannot access website: https://wizzair.com

Sounds like your ip address may be the problem if you can access it in modem mode. You will get a different ip address in modem mode than router mode and switching back looks like it is receiving the same one again. Resetting will not change the ip address you are getting from the network. If you leave it in modem mode for a week or so you might get a new ip when you revert back to router mode.

***********************************

These are just my opinions. Feel free to completely ignore my advice. The above message may contain sarcasm (if you can't find it, you're not looking hard enough)
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