Hi there, I would really appreciate some help. I have a connected security system that is connected to my Superhub via an Ethernet cable. When plugged in this is supposed to connect to a server in the USA and communicate every couple of minutes. It will only connect randomly and most if the time it does not connect. No ports are blocked and the firewall is on the low setting. I tried disabling the firewall and it would still not connect. I even tried the system on a neighbours Superhub and still no connection.
It would appear that this issue has something to do with Virgin Media/superhub. The system hardware manufacturer says it should connect without any problems.
After talking to several people the conclusion was that this problem was down to the Virgin media service. In the end I got it working by logging into the device and changing the default server assigned by Virgin to the generic Google address 126.96.36.199 After this it connected without any issues.