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Tuning in
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Registered: ‎31-10-2010
Message 1 of 3 (46 Views)

Cannot Access Birmingham Council Website

Hello,

Last night and this morning, I tried to access the Birmingham council website. A tracert shows that it is timing out the moment it enters the Virginmedia network. Here are two examples, one from last night, one from this morning.

Tracing route to www.birmingham.gov.uk [107.162.138.27]
over a maximum of 30 hops:

1 7 ms 16 ms 6 ms 10.154.236.1
2 8 ms 6 ms 7 ms perr-core-2b-xe-222-0.network.virginmedia.net [82.2.242.101]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 46 ms * 8 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
7 11 ms 46 ms 14 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 11 ms 11 ms 11 ms ix-ae-7-0.tcore2.LDN-London.as6453.net [80.231.62.5]
9 18 ms 19 ms 17 ms if-ae-26-2.tcore1.LDN-London.as6453.net [80.231.62.58]
10 15 ms 15 ms 15 ms if-ae-17-2.tcore1.L78-London.as6453.net [80.231.130.129]
11 15 ms 15 ms 15 ms if-ae-19-2.thar1.LD5-Slough.as6453.net [80.231.48.30]
12 14 ms 13 ms 11 ms 80.231.48.54
13 28 ms 28 ms 27 ms 107.162.2.57
14 29 ms 27 ms 27 ms 107.162.2.123
15 27 ms 27 ms 27 ms 107.162.138.27

Trace complete.

Tracing route to www.birmingham.gov.uk [107.162.138.27]
over a maximum of 30 hops:

1 6 ms 7 ms 7 ms 10.154.236.1
2 8 ms 7 ms 8 ms perr-core-2b-xe-222-0.network.virginmedia.net [82.2.242.101]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 8 ms 8 ms 22 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
7 11 ms 10 ms 11 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 11 ms 11 ms 17 ms ix-ae-7-0.tcore2.LDN-London.as6453.net [80.231.62.5]
9 17 ms 17 ms 17 ms if-ae-26-2.tcore1.LDN-London.as6453.net [80.231.62.58]
10 14 ms 22 ms 15 ms if-ae-17-2.tcore1.L78-London.as6453.net [80.231.130.129]
11 15 ms 23 ms 14 ms if-ae-19-2.thar1.LD5-Slough.as6453.net [80.231.48.30]
12 12 ms 11 ms 11 ms 80.231.48.54
13 28 ms 28 ms 27 ms 107.162.2.57
14 28 ms 27 ms 27 ms 107.162.2.123
15 28 ms 28 ms 27 ms 107.162.138.27

Trace complete.

Thanks.

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Super solver
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Registered: ‎30-01-2015
Message 2 of 3 (37 Views)

Re: Cannot Access Birmingham Council Website

The tracert is getting to the final destination (107.162.138.27) so there's nothing wrong there.

Request timed out just means that server is set up to ignore ICMP echo requests.

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Tuning in
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Registered: ‎31-10-2010
Message 3 of 3 (21 Views)

Re: Cannot Access Birmingham Council Website

[ Edited ]

Thanks for your reply.

It turns out that someone had cut through a cable, bringing down access to all council online services.

I thought something was out of the ordinary in that, if their server(s) is/are down for maintenance etc, there is usually a token webpage stating that the website is unavailable. There was nothing, just a failure to reach the website.

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