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Cmcloudmouth
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Can't access router setting, default password is incorrect

Hey, I thought I would try asking the community before calling support in case I'm doing something terribly wrong.

So I'm trying to access my router setting but when I go to the http://192.168.0.1/ page and enter the password on my router I get a  "The password you entered is incorrect." message.

I've reset my router 3 times and I'm 100% entering the correct number password that's on it beside "Settings password" but it never works.

A friend of mine mentioned him changing his setting through the VM website but I think he was misunderstanding me.

So am I missing something here or should I call customer services?

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Superuser
Superuser
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Re: Can't access router setting, default password is incorrect

Have you done a pinhole reset? Or just power cycled it?

 


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Cmcloudmouth
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Re: Can't access router setting, default password is incorrect

Yea sorry that's what I meant by reset, I've followed the instructions with the pinhole reset button.

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Superuser
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Re: Can't access router setting, default password is incorrect

Is the HUB in router mode (normal) or modem mode (with your own router)

If its in normal, time for 150 - modem mode the GUI is on 192.168.100.1

 


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Forum Team
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Re: Can't access router setting, default password is incorrect

Hey there Cmcloudmouth,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry to hear about the trouble you were recently having with your Hub.

 

Since posting have you been able to resolve this? If you're still struggling let me know and I'll investigate further.

 

Thanks again for posting,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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