I have recently joined Virgin Media and have received my self install pack. All set up easy enough but my MacBook could not connect to the Hub 3.0 through WiFi. It can connect through an ethernet cable but when I have set up an office in another home, this is not proving helpful. I have tried other devices, and while my Samsung phone will connect (although that did take a while), other apple devices will not. Have tried iPads, iPhones, etc but no connection.
An engineer came out today and could not see much of a problem as his device could connect (which was android) but as he could see my device could not, and after explaining other devices could not as well, he is arranging for an IT specialist to come to my house on Monday afternoon.
I am writing today just to enquire if anyone else has had similar problems with the SuperHub 3.0 so that I can see I am not the only one? If so, how did you deal with these problems or are they still occurring?
I can't say it's anything wrong with my device as it works perfectly, and can connect easily to other WiFi routers (including my parents, which is an old style Virgin Hub - possibly 2.0).
I go through the process of joining my wireless network, inputting the password, the WiFi symbol in the corner shows me that it is attempting to connect however a pop-up then comes up stating that the wireless network could not be joined. On the iPad it states connection failure.
I have just tried this after your suggestion but still not making a difference. (Changing the security to WPA2-PSK)
How can you separate the two bands ? As when I spoke to the engineer about this (as my parents have an older hub that separates the two bands for you to connect to either), he stated that when the hub is connected, it chooses which band suits best.