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Rohanlon
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Can not Disable Guest Wifi on Hub 3

Hub 3.0

Hardware version: 10
Software version: 9.1.116V

I originally set the guest wifi network with a dedicated SSID and I now need to disable it. I have done this through the home page "Modify your guest network" - so I set it to off.

According to the hub I have disabled the guest wifi.

The hub still advertises the guest net even after a soft/hard reboot. How can I disable the guest wifi network?

 

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Re: Can not Disable Guest Wifi on Hub 3

Hi Rohanlon,

 

The guest network should be disabled exactly the way you've done it or a pinhole reset should that fail. Are you still able to connect to the guest network now that it's disabled? If so could you try a full reset by holding the pin in the reset hold for a full 60 seconds before releasing it? 


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Rohanlon
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Re: Can not Disable Guest Wifi on Hub 3

Hi,
Thanks - this fixed the issue and it cold started the router. The guest wifi is definitely gone.
However, my 200mbps service is now down to @ 45mbps (using speedtest)
Typically I would see at least 120mbps (since my router got upgraded to superhub 3)
Any ideas?
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Re: Can not Disable Guest Wifi on Hub 3

Hi Rohanlon,

It's a shame your speeds have deteriorated and I'd like to help you find out why.

Firstly would you please post some speed test results, from speedtest.net?
I'd also like to know if those speeds are evident when using wireless or Ethernet, or both?

Thanks,


Jen
Forum Team



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Rohanlon
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Re: Can not Disable Guest Wifi on Hub 3

Hi, 

Thanks for your concern. I checked again and the speeds had gone back up to 220Mbps down/12.2 up and 8ms RTT using direct ethernet wired connection.

I will keep an eye on things and hopefully it will stabilise,

Regards,

Ray

 

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Re: Can not Disable Guest Wifi on Hub 3

Hi Ray,

Excellent. Let's hope the improved speeds continue. If not please post an update on here and we'll take another look for you.

All the best,


Jen
Forum Team



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