Hi, the plug on my Virgin router has just broken leaving me with no Internet, is it possible to use a Netgear router (cable type) instead? And is it a case of plug and go, or more complicated? Thanks in advance..
Misskrh wrote: Hi, the plug on my Virgin router has just broken leaving me with no Internet, is it possible to use a Netgear router (cable type) instead? And is it a case of plug and go, or more complicated? Thanks in advance..
No, only the router supplied to you by Virgin will work.
ref using a 3 party Router. I have just spent 30mins on the phone with virgin asking about this, as I would be downgrading to your router from a NETGEAR which has a large network and working fine! I have been told I can continue to use my NETGEAR and leave the virgin hub 3.0 in the box after ordering. with NO consequences.
As I was worried as the letter sent out, states if I didn't upgrade the "Router" there would be amendments to my account. Even though I am more then happy how ever thing is running. I have been using a 3 party Router for at minimum of 10 years.
Why all the trouble to make us use your Router now?
If you are still having connection issues since posting on here would you please reply to my PM (purple envelope icon, top right of page) with the requested information as I am unable to locate your details right now?
We should be able to order new equipment for you but I'd like to confirm what you are using and in relation to which packages so that we can decide on the best course of action.