hiya @garethsnaim did you change to the 300mb gaming package?, if not then should be able to reactive it, i would be calling back to broadband support, and hopefully get the UK contact centre.
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Well an engineer was around today checking my phone line and I chatted to him about the 2ac, he did explain that it may not work but best bet was to try which I did. Its connected fine, although connection speed is not going above 130mb, which is a shame as the 3 was hitting 220 when it worked.
Not sure what to do now as a lot of things are coming to a head here. I have removed the tivo because its so utterly slow as to be unusable, the phone line is crackly and horrid and my download speed is not what I am paying for.
I have always respected virgin as I have received a good service for what I believe is a fair price to both parties, but now its feeling like I am being tucked up as the price each month seems to creep up and the service I receive starts hitting the toilet.
I think you need VM to refresh the Config down to the SH2AV.
Check under router status on the SH2AC, it should be like this, then you should get full speed. Yes the SH3 is useless.
Primary Downstream Service Flow
Max Traffic Rate
Max Traffic Burst
Min Traffic Rate
My VM Speed.
-- Red (VM SH2 AC Beta tester) Running on 200Mb VM service with SH2 AC in Modem Mode, with a ASUS RT-N66U router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech. My advice is at your own risk.
I have set my network back up now with the router back to modem only mode, I am reluctant to play around now!
Because of the trouble I had I purchased a second hand switch to replace the one I had, I need to reset it as I think it was in a commercial environment so may have flow controls in place. This is my hope anyhow!
I've had the Hub 3 for close on a year and it's normally in modem mode with a decent wireless router attached. Greater than 200 meg downstream is a constant.
So if you are having problems, unless it's a duff Hub 3 (which I doubt), it might well be area congestion. The VM bods when they get to this thread in about a week's time will be able to tell you if there's area congestion.
No, I am suffering what many are in modem only mode where it disconnects from the upstream virgin modem on a regular cycle. You are one of the lucky ones that does not have this issue as the virgin router upstrem of yours is fully compatible. In fairness to virgin I have never seen a speed drop off, it either works or it does not.