Menu
Reply
  • 18
  • 0
  • 0
Davdt
Tuning in
209 Views
Message 1 of 3
Flag for a moderator

Can I get a new hub 3.0

Hi I have never been impressed with wifi capability of hub2.0 am I able to exchange and try new 3.0 hub
Many thanks
0 Kudos
Reply
  • 2.96K
  • 378
  • 939
Superuser
Superuser
129 Views
Message 2 of 3
Flag for a moderator

Re: Can I get a new hub 3.0

A Hub 3.0 isn't guaranteed to give you better wireless. There are folks on here that claim their Hub 3 is worse than the SH1 or SH2 they had previously. 

A Hub 3.0 is however guaranteed to give you higher latency:

http://community.virginmedia.com/t5/Gaming-Support/Hub-3-Compal-CH7465-LG-TG2492LG-amp-CGNV4-Latency...

The only sure fire way to get a Hub 3.0 is to upgrade to a package that needs one e.g Vivid Gamer or the Homeworks 300Mbps tier.  You might be able to get the retentions team to send you one for the cost of postage, but that isn't guaranteed.  To get to that team call VM and take the "Thinking of leaving us" option.

If you want better wireless the best solution is often to get your own router and put the hub into modem mode. It is what I and many other customers do and it can make a huge difference.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

0 Kudos
Reply
  • 120
  • 1
  • 35
bambamboyo
Up to speed
83 Views
Message 3 of 3
Flag for a moderator

Re: Can I get a new hub 3.0

Yes but it may not be better at the moment

http://m.theregister.co.uk/2016/12/03/intel_puma_chipset_firmware_fix/

You might be better with a sh2 for now
0 Kudos
Reply