Menu
Reply
  • 2
  • 0
  • 0
Jonesuwoo
Joining in
104 Views
Message 1 of 4
Flag for a moderator

CONSTAND INTERNET ISSUES !!!

I need to have a tech booked to come look at my broadband, I've had constant issues since i moved house and had it install over the summer 

I've called the call centre a few times and can't get any sense out of them, the advise me that there is no issues they can see and I've been told at least once that techs can't be booked if there's no problem, 

the internet is contestants off and on it drops out the green wifi light is also off and on for random periods 

streaming is is very poor, gaming is poor and I'm supposed to be on 200mgb

i need a tech booked as I can't get anywhere with call centre 

 

can somebody please help 

0 Kudos
Reply
  • 20.53K
  • 542
  • 3.16K
Sephiroth
Alessandro Volta
96 Views
Message 2 of 4
Flag for a moderator

Re: CONSTAND INTERNET ISSUES !!!

The VM bods take a week or so to get to a thread. If you browse to 192.168.100.1, click ROUTER STATUS then copy/paste the downstream and upstream power levels plus the network log, we can advise what the problem might be. In most cases only VM can fix them.

Seph - ( DEFROCKED - My advice is at your risk)

0 Kudos
Reply
  • 2
  • 0
  • 0
Jonesuwoo
Joining in
75 Views
Message 3 of 4
Flag for a moderator

Re: CONSTANT INTERNET ISSUES !!!

Hi thanks for getting in touch I've took screenshots 

image.jpgimage.jpgimage.jpgimage.jpgimage.jpgimage.jpg

0 Kudos
Reply
  • 10.04K
  • 294
  • 625
Forum Team
Forum Team
43 Views
Message 4 of 4
Flag for a moderator

Re: CONSTANT INTERNET ISSUES !!!

Hey Jonesuwoo,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry about your current connection problems. I've taken a look at your Hub, your power and SNR levels are within range, no time-outs or area faults either.

 

Do you have problems on your hard-wired connection or just the wireless?

 

Please get back to us so we can continue to investigate.

 

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply