It may take a while for a member of the official Forum Team to deal with your post, so in the meantime you could phone customer services ... 150 from a VM phone or 0345 454 1111 from any other phone.
Welcome to the forums, I am sorry to see you have been having trouble with your connection.
I have taken a look and the Hub seems to be online currently.
Are you using a wired or a wireless connection?
How are things looking for you at the moment?
Keep us posted.
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