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Jodz_1
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Broadband won't work

My broadband won't work, keeps flashing green I've done a test online and it says it's the area when will it be working ?
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Superuser
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Re: Broadband won't work

hiya @Jodz_1 will be a few days possible 5+ for for a forum admin to reply, you could contact support via 151 / 0345 454 1111 chat http://contact.virginmedia.com (using PC/laptop)..
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Forum Team (Retired) Adam_L
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Re: Broadband won't work

Hi Jodz_1, 

Thanks for the post! I am sorry to hear about your issues with your internet not working. I apologise for any inconvenience caused.

I have tested things from here and I noticed that there's a lot of T3 and T4 time outs inside the Hubs logs, I would like to arrange for an engineer to attend and resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.

Take care, 

Thanks, 

Adam.

 


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