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teo2k
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Broadband unusable again (Area 21, Postcode W12)

Hello,

I'm again experiencing problems with my broadband.

It is generally very slow and it constantly disconnects at any time during the day. I had this issue before and it was fixed by an engineer fitting a different forward path attenuator.

Here screenshots of the router status for the downstream and upstream

Can anyone help? Thanks

Screen Shot 2017-01-19 at 20.37.38.png

 

 

Screen Shot 2017-01-19 at 20.38.18.png

 

 

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Re: Broadband unusable again (Area 21, Postcode W12)

Hi teo2k,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your connection.

 

I've checked your account and I can see an issue with the network in your area causing intermittent loss of connection - Ref.(F005025649). Our technicians are working to get this resolved as soon as possible and have set a review date of 1st February.

 

Once the network fault has cleared, I'll run another diagnostic for you to make sure everything is as it should be.

 

Speak soon Smiley Very Happy

 

Josh


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