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LucaP
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Broadband unavailable

11 days that my broadband is not working for an issue in the area.

No one able to tell me anything.

TERRIBLE CUSTOMER SERVICE. 

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Re: Broadband unavailable

Hello there LucaP,

Welcome to the community Smiley Very Happy

Really sorry to hear about your current loss of service, I completely appreciate this is a serious inconvenience. Checking your connection I can see the fault in your area should be resolved tomorrow.

We would be happy to check this again tomorrow and let you know if anything changes.

Thanks for your patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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LucaP
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Re: Broadband unavailable

Yes, this is what the Service Status said for 16 days, everyday supposed to be sorted out the day later and.. is not true!
Now the fix date estimate is 18 of April, and I have to pay for 20 days without service? 

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Re: Broadband unavailable

Hello LucaP,

Thanks for getting back to me Smiley Happy

Really sorry to hear you're still having problems with your connection. I'm going to drop you a PM (purple envelope, top right) to discuss this further.

Speak with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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