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Rocklet
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Broadband stalling

For a number of weeks now our broadband/wi-fi keeps stalling.

It works fine for 5 minutes or so, then stops.  If it doesn't restart after a couple of minutes, clearing the browsing history and/or running CCleaner sometimes works.  If not, a restart is required.  By which time you've lost any details you were browsing/downloading.  All very frustrating.

Attached is todays snapshot from Think Broadband's broadband quality monitor, (if this helps?)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[MOD EDIT: Personal and private information has been removed from this post. Image was removed as it contains your WAN IP address. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: Broadband stalling

Sorry to hear about this Rocklet,

 

Have you tried Changing your Virgin Media Hub's wireless channel in order to potentially improve this type of connection?

 

Nat_J


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Rocklet
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Re: Broadband stalling

Hi Nat,

Thanks for taking the time respond.

I changed channels on our router last night.  (Nearly) one day later and ............. ?   Well, better, it has to be said. Thank you.  But the wi-fi connection still stalls now and again, but not as often.

We will persevere for a time to see what happens.  We may even try changing the channel on the router once again to see if we have a better result with another alternative. 

I'll update this post in, say, a weeks time.

Cheers. 

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Rocklet
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Re: Broadband stalling

From temporary euphoria back to the depths of despair!

The changing of channels on the router hasn't resolved the problem. Perhaps the change coincided with a quiet demand period because as of this morning, it's as bad as ever.  (I have had to shut down and restart six times so far this morning and it's only 9.15am!!)

Time for a new broadband supplier?  Well, the question we have to ask ourselves is, do we swap from Virgin who provide fibre optic 60-70 Mbps for the majority of the time and accept that we have to constantly restart our devices when the connection hits the treacle?  Or, do we swap to one of the multitude of other providers and make do with approx. 10-14 Mbps ADSL, but at least a constant 10-14 Mbps? 

Then of course there's the question of the TV, and the phone, and mobiles, as Virgin currently supply everything.

However, we are not getting what we are paying for so ..............

 

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