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Ashleigh251
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Broadband router

My broadband router keeps restarting itself.. does anyone else have this issue?
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Message 2 of 14
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Re: Broadband router

Hey Ashleigh251,

 

Thanks for getting in touch, hope you're well Smiley Very Happy

 

Sorry to hear that your Superhub is resetting itself, this shouldn't be happening.

 

We're going to need to arrange a replacement for you. I'll contact you via PM (purple envelope, top right) to confirm your delivery address.

 

Speak with you very soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Ashleigh251
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Message 3 of 14
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Re: Broadband router

Is it to late ? I didn't know I had a reply

Sorry
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Message 4 of 14
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Re: Broadband router

Hello Ashleigh251,

Course not Smiley Happy

Thanks for getting back to me! If you drop me a PM confirming your address, I'll place an order for you.

Thanks again,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Ashleigh251
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Message 5 of 14
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Re: Broadband router

I was no idea how to send you a pm 🙈

Please help me

Thank you
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Message 6 of 14
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Re: Broadband router

Hey Ashleigh251,

Thanks for a quick reply Smiley Happy

Don't worry I'll send you a PM (purple envelope, top right) as I need to confirm your address.

Speak soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Ashleigh251
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Message 7 of 14
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Re: Broadband router

Really sorry to be a pain

It's saying the message I'm trying to access does not exist 🤔
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Message 8 of 14
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Re: Broadband router

Hey Ashleigh251,

If you click on the purple envelope in the top right hand corner, it should bring you into your inbox. From there you can either click on my message and then press on reply, or you can select  'compose new message' and type Heather_J where it says 'send to'.

Hope this helps,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Ashleigh251
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Message 9 of 14
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Re: Broadband router

It's still not allowing me to do it. It says
Private message does not exist. Please press the back button on your web browser.

Do you have an email address I can send it too


Thank you.
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Message 10 of 14
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Re: Broadband router

Hey Ashleigh251,

So do you not have the purple envelope in the top right hand corner at all?

I'll need to check this as it might be a problem with your account. I don't have an email address I can post publically I'm sorry.

Let me look into this for you.

Talk soon.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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