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djb634
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Broadband router

I spoke to a Virgin guy last week about internet connection problems. He said we needed a new router as ours was quite old, and there was a newer version which should solve our problems. He said there would be no charge for this. It was arranged for it to be delivered on Saturday, but nothing came. I have now just contacted Virgin, firstly by webchat then by phone and they have both told me that all they can do is give me a new router for which I will have to pay an extra £1 a month and a £14.99 activation fee. Where do I go from here?

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Re: Broadband router

Hi djb634,

 

Welcome to the Community!

 

Sorry to hear you're having trouble getting a new Hub 3.0 sorted.

 

I've sent you a private message (purple envelope at the top right of your screen) so we can discuss your account details.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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