Welcome to the community
Sorry to hear about the recent loss of service you've experienced.
I've just checked your connection and I can see that you're currently being affected by an SNR fault under ref: F004983127 which we're hoping will be resolved by the 13th Jan.
While this is on-going you might experience an intermittent connection.
I do apologies for this, please let me know if you have any other questions.
Tech fan? Have you read our Digital life blog yet? Check it out