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m0cdl
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Broadband problems

What's up with the broadband in Kingswinford tonight? It's on and off for about three or four hours now!!!
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Forum Team (Retired) Adam_L
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Re: Broadband problems

Hi m0cdl, 

Thanks for the post! I am sorry to hear about your issues with your broadband being off and on. I apologise for any troubles incurred.

I have tested things from here and I couldn't see anything out of the ordinary, no errors or time outs inside the Hubs logs and all of the power levels are within the preferred ranges.

Are you still having these issues? If so, please include a recent copy of your Hubs logs in your response for me to compare with the data we have here. You can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in it will say 'Router Status' in the top right corner, click there and all the information needed is inside.

Speak soon,

Thanks, 

Adam.


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Forum Team (Retired) Adam_L
Forum Team (Retired)
112 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Broadband problems

Hi m0cdl, 

Thanks for the post! I am sorry to hear about your issues with your broadband being off and on. I apologise for any troubles incurred.

I have tested things from here and I couldn't see anything out of the ordinary, no errors or time outs inside the Hubs logs and all of the power levels are within the preferred ranges.

Are you still having these issues? If so, please include a recent copy of your Hubs logs in your response for me to compare with the data we have here. You can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in it will say 'Router Status' in the top right corner, click there and all the information needed is inside.

Speak soon,

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


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