Thanks for the post! I am sorry to hear about your issues with your broadband being out, I apologise for any inconvenience caused.
I have run some tests from here and I noticed a very high number of T3 time outs inside the Hubs logs, I would like to arrange for this to be investigated further by one of our engineers for you. I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.
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