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KJ001
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Broadband out in Area 06 (SS7)

Add this to no On Demand for about a week, and no engineer until Saturday.  I wonder if Sky could get me up and running before the weekend...

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Forum Team (Retired) Adam_L
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Re: Broadband out in Area 06 (SS7)

Hi KJ001, 

Thanks for the post! I am sorry to hear about your issues with your broadband being out, I apologise for any inconvenience caused.

I have run some tests from here and I noticed a very high number of T3 time outs inside the Hubs logs, I would like to arrange for this to be investigated further by one of our engineers for you. I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.

Take care, 

Thanks, 

Adam


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