My broadband is currently going down on a daily basis requiring me to reset the hub every time.
This seems to coincide with having the new V6 box installed for the TV. When that was installed I had to put the hub back into router mode in order to get Netflix working and then changing it back to modem mode.
I have to say, I really want to like virgin as an alternative to sky. On the face of it the package should be great but I find these constant technical issues becoming more and more of a problem.
I've had slow speeds since install, I had this same issue previously. The issue with Netflix not working as well. I never had these tech problems time and again with other providers.
Can someone tell me why my internet keeps dropping now. For info it's not the signal or the router I use.
Still going on. Call up tech support and they just ask me to switch off the hub and wait 30 seconds. If I explain that I've done it before and I'm having to do it daily, they say "I've just done something my end" - which I don't believe as I've heard it all before. Had problems before and got fobbed off by tech support every time and some times just downright lies. Also have slow speeds where I am despite 200mb apparently available. Was told it would be fixed by December and there's a reduction on my bill until then to compensate. Come December I get a message on here that simply says the problem hasn't been fixed and they'll continue with the compensation.
I don't believe any of this now. As soon as I can leave Virgin I will. I don't see why I'm paying for a service that constantly drops out and is way below speed when it is working.
Thanks for getting in touch to let us know that your connection is dropping out on a daily basis, I offer my apologies for any inconvenience caused.
I have run some checks on your connection from this side and I noticed that your Hubs logs show a large number of T3 time outs, in order to resolve this an engineer will need to attend and investigate this further.
I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking, please respond to me there and I'll get this all booked and secured for you.
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