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Tom123123
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Message 1 of 6
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Broadband just turned off

One minute it is fine the next all services (TV and Broadband) go off, can't connect at all to the Internet after resetting numerous times and now the TV service won't load any channel. PR8 area.
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Dave_cq
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Message 2 of 6
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Re: Broadband just turned off

Hi Tom,

Use the Check Service Status (top right of this page) to see if there is a known fault affecting your area.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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Tom123123
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Message 3 of 6
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Re: Broadband just turned off

No known issues in the area.
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Superuser
Superuser
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Message 4 of 6
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Re: Broadband just turned off

are you testing wired or wireless - always test wired 

log into superhub - 192.168.0.1 - DON'T SIGN IN, click router status [top right] - and post the downstream and upstream figures

____________________

Tony
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Tom123123
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Re: Broadband just turned off

Yes I'm testing via a wired connection.
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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Message 6 of 6
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Re: Broadband just turned off

Hi Tom123123, 

Thanks for letting me know about your issues with your internet cutting out, I apologise for any inconvenience caused.

I have tried to test your connection from here but I was unable to locate any of your details via your forum account, I will need some information from you in order to proceed. 

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking, please respond to me there.

Take care, 

Thanks, 

Adam.


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