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jason76
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Broadband issues

Could anyone tell me why virgin broadband is pants.I have to reset the router sometime several times a day and go periods with no internet.

Rubbish
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Superuser
Superuser
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Re: Broadband issues

VM is fine for many - maybe you have a fault

is the problem wired or wireless 

log into superhub - 192.168.0.1 - DON'T SIGN IN, click router status [top right] - and post the downstream and upstream figures

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Tony
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jason76
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Re: Broadband issues

 

image.png

 

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jason76
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Re: Broadband issues

 

image.png

 

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Superuser
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Re: Broadband issues

upstream is as high as at wants to be and probably too high - wait for VM to get here - in the mean time say what the problem in - 'pants' is not a good description of a fault

is the problem wired and wireless

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Tony
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Forum Team (Retired) Adam_L
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Re: Broadband issues

Hi jason76, 

Thanks for getting in touch about your issues with your broadband router needing to be reset all the time, I offer my apologies for any inconvenience.

I have tested things from here and I can see that your upstream power levels are a little higher than is preferred, I would like to arrange for an engineer to attend and investigate this further for you.

I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking, please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.

 


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