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xanderking1979
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Broadband is totally unreliable and hardly ever works!!!

Why should I pay for a service I am not receiving. Shocking speed when it does work.
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Re: Broadband is totally unreliable and hardly ever works!!!

Very sorry about this xanderking1979,

 

I've located your account and I can see that there is a known SNR fault raised under the ticket reference F005228099, with a review set for 19/04/2017. With this, you might find that these services are intermittent at the moment: Virgin Broadband, Interactive, On Demand and TiVo® services (Network Availability).

 

In regards to the service being slow when working, is this via a wireless or hardwired connection?

 

Hope to hear back from you soon,

 

Nat_J

 

 


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xanderking1979
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Re: Broadband is totally unreliable and hardly ever works!!!

via both it is slow has been for weeks even losing connection all together . not happy with the service I am receiving right now

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Re: Broadband is totally unreliable and hardly ever works!!!

Hello xanderking1979,

Thanks for getting back to us Smiley Happy

I completely understand how frustrating this fault is. Are you able to post back to us on or after the 19th with an update?

Really appreciate your patience,

Take care and have a great weekend.

Heather_J

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xanderking1979
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Re: Broadband is totally unreliable and hardly ever works!!!

Yes I can but am I due a refund of some sorts as the mrs and kids are not happy especially on half term.
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Re: Broadband is totally unreliable and hardly ever works!!!

Thanks xanderking1979,

 

I've sent you a private message so that we can discuss this further.

 

Hope to hear back from you soon,

 

Nat_J


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