Re: Broadband is totally unreliable and hardly ever works!!!
Very sorry about this xanderking1979,
I've located your account and I can see that there is a known SNR fault raised under the ticket reference F005228099, with a review set for 19/04/2017. With this, you might find that these services are intermittent at the moment: Virgin Broadband, Interactive, On Demand and TiVo® services (Network Availability).
In regards to the service being slow when working, is this via a wireless or hardwired connection?