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Mm799
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Broadband fault need an engineer

How do we book an engineer online please, had no broadband this morning and online agent was not able to pinpoint the fault or send out a new router for us to test. Please help.

 

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Tudor
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Re: Broadband fault need an engineer

The quickest way unfortunately is to phone customer services, hopefully you’ll get a better agent. VM do monitor this board, but it can take some days to pick up posts. 


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Re: Broadband fault need an engineer

I'm sorry to hear about the connection trouble experienced Mm799,

 

I've located your account details and I can see that an engineer visit had since been arranged for this.

 

Let us know if you continue to experience any issues with your service,

 

Nat_J

 

 


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